Customer Service Policy

Customer Service Policy

Our commitment to you extends beyond the point of sale. We strive to provide exceptional support to ensure your complete satisfaction.

Communication Channels

For the fastest service, we encourage customers to reach out via email. Our dedicated support team is trained to handle inquiries regarding orders, products, and returns.

• General Support: support@

• Press Inquiries: press@

• Wholesale Opportunities: wholesale@

Response Times

Our team operates during standard business hours. We aim to respond to all email inquiries within 24 to 48 business hours. During peak seasons, response times may be slightly extended, but we guarantee a reply to every message.

Order Assistance

If you need to modify or cancel an order, please contact us immediately. We can only make changes if the order has not yet entered the processing stage. Once an item has shipped, our standard return policy applies.

Product Inquiries

Have a question about a specific collection like Palm Pals™ or Miyoni®? Our team possesses in-depth product knowledge and is happy to assist you in finding the perfect plush companion or verifying product detai